Donordepot.com will not sell, distribute, reveal, or otherwise make available any customer information. We contribute a great amount of time and help to anti-spam organizations. Should we need to contact you directly regarding your specific account or service we will do so via email only.
All new web hosting accounts are set up quickly by our account administrators, but activation times may vary by level of customization required. You will receive (1) email including login details after your account is activated. Due to unforeseen complications with various mail servers and any connection problems between your ISP and Donordepot.com, the email may be delayed or undelivered. You may email a Donordepot.com representative using our Support Form to request your login information be resent.
DOMAIN NAMES AND DOMAIN TRANSFERS:
In order for your domain name to point to the Donordepot.com server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar. That process is not known as a domain transfer. A domain transfer is if you want to physically transfer your domain to another registrar. Donordepot.com is familiar with most professional registrars and can assist with the technical details of domain transfers if necessary. Donordepot.com will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Donordepot.com does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by submitting a request to our helpdesk using our Support Form. If you have any questions at all about DNS changes or domain names in general, please contact us using our Support Form.
All payments will be charged to an approved credit card (Visa, Mastercard, American Express) or debit card that is approved. Accounts15 days past due will incurr a $10.00 USD late fee charge. We only accept credit cards and check (debit) cards for payment of services. Yearly plans renew automatically and payments will incur unless you submit proper cancelation of your account. In the event that your yearly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Monthly payments will incur unless you submit proper cancelation of your account. Any debt not paid will be forwarded to a collections agency. Please address any questions regarding payment to our billing department via our Support Form.
If you wish to cancel your services, you must file your request via our Support Form at least 5 business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month/year and hereby agree to complete payment as invoiced accordingly. The form is located here: Support Form If you cancel your account and your payments still continue for any reasons such as by fault of the credit card processor or by fault of any other payment collection company we are not responsible for any overdraft fees that are issued by your financial institution.
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated with our records, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.
If, for any reason, Donordepot.com fails to deliver said services, a prorated credit can be issued upon request. No credits will be issued if abuse of our stated policies forces Donordepot.com to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. Cancellations of accounts pre-paid for on a monthly basis will not receive a credit/refund for the remainder of the billing period, therefore we encourage to only submit cancellation when the account will no longer be used. Cancellations of accounts pre-paid on a yearly basis will only receive a pro-rated credit, not a refund, based on the monthly rate of the same hosting plan, where any applicable credits will be issued to the client account and can be used to purchase other services/products by client at anytime. All add-on service payments are non-refundable as they are included only during the life of the hosting plan. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.
Donordepot.com believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to color, creed, or belief; any violent/malicious/obscene content written, visual or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination. We prefer that you self-govern your content and remain responsible and all-knowing of your website publically provides. Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern our servers by checking each website individualy, which have growing and evolving content, is impossible. However, if Donordepot.com is made aware of any questionable content on an Donordepot.com-hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution. If any person contacts us about content they have found on a Donordepot.com server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.
Donordepot.com, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall Donordepot.com be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by emailing our abuse department at abuse@Donordepot.com or submitting a request through our Support Form.